Privacy Policy

1. Introduction

Welcome to the Privacy Policy of ratu99, an online gaming platform operated for the Indonesian market. This Privacy Policy explains how ratu99 ("we", "us", "our", or the "Company") collects, uses, stores, protects, and discloses personal information about users ("you", "your", or "User") who access our website at https://ratu99.cam and use our gaming services (collectively, the "Services").

At ratu99, we are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency. We understand that when you entrust us with your personal information, you expect it to be treated with care, used only for legitimate purposes, and protected against unauthorized access or misuse.

This Privacy Policy is designed to help you understand:

• What personal information we collect and why we collect it
• How we use, process, and protect your information
• Who we share your information with and under what circumstances
• What rights you have regarding your personal data
• How you can exercise those rights and contact us with privacy concerns

By creating an account on ratu99, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not access or use our Services.

This Privacy Policy applies to all users of ratu99, including residents of Indonesia who are at least 21 years of age. We comply with applicable Indonesian data protection laws and industry best practices for online privacy and security.

2. Information We Collect

ratu99 collects various types of personal information to provide, maintain, improve, and protect our Services. The information we collect falls into several categories:

2.1 Information You Provide Directly

When you register for an account on ratu99, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (Indonesian KTP or passport) for age verification and KYC (Know Your Customer) compliance.
• Contact Information: Email address, phone number (mobile), and residential address including city, province, and postal code.
• Account Credentials: Username, password, and security questions/answers used to secure your account.
• Financial Information: Bank account details (bank name, account holder name, account number) and e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja) for deposits and withdrawals.
• Payment Transaction Data: Records of deposits, withdrawals, transaction amounts, dates, times, payment methods used, and transaction statuses.
• Communications: Any messages, inquiries, feedback, or complaints you send to our customer support team via email, live chat, WhatsApp, or other communication channels.

2.2 Information We Collect Automatically

When you access and use ratu99 Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifier (IMEI, MAC address), and mobile network information.
• Connection Information: IP address, internet service provider (ISP), connection type (WiFi, mobile data), and approximate geographic location based on IP address.
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, features accessed, games played, bets placed, betting patterns, session durations, login frequency, and timestamps of activities.
• Performance Data: Loading times, errors encountered, crash reports, and other technical diagnostics to help us optimize platform performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to verify payment transactions and prevent fraud.
• Identity Verification Services: Data from third-party KYC verification providers that confirm your identity against government databases to comply with anti-money laundering regulations.
• Game Providers: Information about your gameplay, betting history, and game results from our licensed game providers such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and others.
• Marketing Partners: If you access ratu99 through a referral link or affiliate partner, we may receive limited information about the source of your referral (but not your personal details unless you provide them).

3. How We Use Your Information

ratu99 uses the personal information we collect for the following purposes:

3.1 Providing and Operating Our Services

• Creating and managing your user account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and payment transactions
• Enabling you to place bets and play games on our platform
• Maintaining accurate records of your gaming activity and transaction history
• Providing customer support and responding to your inquiries
• Sending important service notifications such as account updates, security alerts, and transaction confirmations

3.2 Ensuring Security and Preventing Fraud

• Detecting and preventing fraudulent transactions, money laundering, identity theft, and other illegal activities
• Monitoring gameplay for signs of cheating, collusion, or use of automated betting systems
• Enforcing our Terms and Conditions and investigating violations
• Protecting against unauthorized account access and cybersecurity threats
• Conducting security audits and risk assessments

3.3 Legal Compliance and Regulatory Requirements

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Responding to legal requests from law enforcement or regulatory authorities
• Fulfilling tax reporting obligations
• Maintaining records for audit and regulatory inspection purposes
• Enforcing age restrictions to prevent underage gambling

3.4 Improving and Personalizing Services

• Analyzing user behavior and preferences to improve platform design and functionality
• Personalizing game recommendations based on your gaming history
• Conducting research and analytics to understand user trends and optimize Services
• Testing new features, products, and services before public launch
• Optimizing website performance, loading times, and mobile responsiveness

3.5 Marketing and Promotional Communications

• Sending promotional offers, bonuses, and special deals (with your consent)
• Notifying you about new games, features, or tournaments
• Conducting surveys to gather feedback on our Services
• Running loyalty programs and VIP rewards schemes

Important Note: You can opt out of promotional communications at any time by adjusting your account settings or clicking the "unsubscribe" link in marketing emails. However, you will still receive essential service-related communications such as transaction confirmations and account security alerts.

4. Data Sharing and Disclosure

ratu99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering Services, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
• KYC Verification Providers: Third-party identity verification services that confirm your age and identity against government databases.
• Game Providers: Licensed software providers such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Play'n GO, Habanero, and Spribe that supply casino games and sports betting platforms.
• Cloud Hosting Services: Technology infrastructure providers that host our servers, databases, and backup systems.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems used to manage customer inquiries and support tickets.
• Analytics and Marketing Tools: Services that help us analyze website traffic, user behavior, and campaign performance.

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize. They are prohibited from selling or using your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or warrants
• Cooperate with investigations into suspected criminal activity
• Respond to requests from Indonesian regulatory or licensing authorities
• Protect ratu99's rights, property, or safety, or that of our users or the public
• Enforce our Terms and Conditions or other agreements
• Prevent fraud, money laundering, or other illegal activities

4.3 Business Transfers

In the event that ratu99 is involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other parties when you have explicitly given us permission to do so, such as when you participate in a promotional partnership or agree to share your information for specific marketing purposes.

5. Data Security Measures

ratu99 takes data security extremely seriously and implements industry-leading technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Data Encryption at Rest: Personal information stored in our databases is encrypted using advanced encryption algorithms to prevent unauthorized access even if physical storage is compromised.
• Firewall Protection: Multi-layered firewall systems protect our servers from external attacks, malware, and unauthorized access attempts.
• Intrusion Detection Systems: Real-time monitoring systems detect and respond to suspicious activities, cyberattacks, and potential security breaches.
• Secure Authentication: Password policies requiring strong passwords, optional two-factor authentication (2FA), and account lockout mechanisms after multiple failed login attempts.
• Regular Security Audits: Independent third-party security experts conduct periodic penetration testing and vulnerability assessments to identify and address potential weaknesses.

5.2 Administrative and Organizational Measures

• Access Controls: Personal information is accessible only to authorized ratu99 employees and contractors who require it to perform their job functions. Access is granted on a need-to-know basis.
• Employee Training: All staff members undergo regular training on data protection, privacy laws, and security best practices.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of user information.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly detect, contain, and remediate security incidents.

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public devices
• Keep your email account secure, as it can be used for password recovery
• Report suspicious account activity to our support team immediately
• Avoid clicking suspicious links in emails claiming to be from ratu99 (we will never ask for your password via email)

6. Cookies and Tracking Technologies

ratu99 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit our website. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our Services.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable core functionality such as account login, payment processing, and security features. You cannot disable these cookies without affecting website functionality.
• Performance Cookies: Collect anonymous information about how visitors use our website, which pages are visited most often, and whether users encounter error messages. This helps us improve website performance.
• Functionality Cookies: Remember your preferences (such as language selection, display settings) to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing habits to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of the ratu99 platform, such as staying logged in or saving preferences.

To manage cookies, adjust your browser settings:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions

7. Data Retention

ratu99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all account information, transaction records, and gameplay history to provide ongoing Services, customer support, and comply with regulatory requirements.

7.2 Closed Account Data

After you close your account, we retain certain information for legal and regulatory purposes:

• Identity and KYC Documents: Retained for 5 years after account closure to comply with anti-money laundering laws.
• Transaction Records: Retained for 7 years to fulfill tax and financial auditing requirements.
• Communications and Support Tickets: Retained for 3 years to resolve potential disputes or claims.
• Gameplay History: Anonymized and aggregated for statistical analysis; personal identifiers removed after 1 year.

7.3 Automated Deletion

After the retention periods expire, personal information is automatically and securely deleted from our systems. Deleted data is overwritten and cannot be recovered.

8. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. ratu99 respects these rights and provides mechanisms for you to exercise them.

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard, or you can contact our support team to request a comprehensive data export.

8.2 Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your account settings.

8.3 Right to Erasure (Right to Be Forgotten)

You can request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent. However, we may be legally required to retain certain information (e.g., transaction records for tax purposes).

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. We will stop processing your data for marketing unless we have compelling legitimate grounds.

8.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond to your request within 30 days. You may be required to verify your identity before we process your request.

9. Third-Party Services

Our website may contain links to third-party websites, services, or game providers operated by companies outside of ratu99's control. This Privacy Policy does not apply to those external sites or services.

When you click on third-party links or access games from external providers (such as Evolution Gaming, Pragmatic Play, PG Soft), you will be subject to their own privacy policies and terms of service. We encourage you to read the privacy policies of any third-party services you interact with.

ratu99 is not responsible for the privacy practices or content of third-party websites. We do not control how these external services collect, use, or protect your personal information.

10. International Data Transfers

ratu99 primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our service providers and technology partners may be located outside Indonesia, which means your personal information may be transferred to, stored in, or processed in countries with different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with strong privacy protections
• Verification that recipient countries provide adequate data protection standards

By using ratu99 Services, you consent to the transfer of your information to countries outside Indonesia where necessary to provide our Services.

11. Children's Privacy

ratu99 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under 21 years of age, which is the legal gambling age in Indonesia.

All users must verify they are at least 21 years old during registration by providing government-issued identification. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account.

Parents or guardians who believe their child has provided personal information to ratu99 should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

ratu99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on our website homepage
• Sending an email notification to your registered email address
• Displaying an in-platform notification when you next log in

The updated Privacy Policy will include a revised "Effective Date" at the top of the document. Your continued use of ratu99 Services after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ratu99 handles your personal information, please contact us through the following channels:

Our customer support team is available 24 hours a day, 7 days a week, in both Indonesian and English. We take all privacy concerns seriously and will respond to your inquiries promptly and professionally.

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with your local data protection authority or supervisory body in Indonesia.